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SHIPPING & RETURNS

Shipping Policy

  • Kiersy Kay Designs ships via USPS.  A flat rate of $4.50 added at checkout for all orders.

  • A confirmation number will appear on your screen immediately after your checkout purchase and an email will be sent as well.

  • Upon checkout, all orders will be charged a sales tax. You will receive a tracking number once your order is shipped.

  • Orders placed after 4pm CST will be processed the following business day. Orders are shipped within 1-3 business days upon order purchase.

  • Customized orders are shipped within 3-5 business days.

  • DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS

Return & Exchange Policy

We have a 30 day return policy to assist our customers on items purchased. Items that are damaged/broken will be replaced/fixed at no additional charge. After 30 days it is at the discrepancy of management. Shipping charges are not refunded, and shipping return cost is paid by the customer. All returns must be in the same condition as shipped. Returns are processed within 3-5 days after we receive a return.

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NO RETURNS ON CUSTOMIZED ORDERS, ALL SALE ITEMS ARE FINAL.

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